Acceptable Use Policy

Last Updated: November 2, 2025

1. Purpose

This Acceptable Use Policy outlines the rules and guidelines for using Elevator Planner ("the Service"). By using the Service, you agree to comply with this policy. Violations may result in account suspension or termination.

2. Permitted Uses

Elevator Planner is designed for the following legitimate purposes:

Planning and optimizing elevator inspection routes
Tracking elevator equipment and maintenance schedules
Managing service records and documentation
Collaborating with team members on route planning
Coordinating work within elevator maintenance companies
Professional communication related to elevator maintenance work

3. Prohibited Uses

The following activities are strictly prohibited:

3.1 License and Authentication Violations

Using stolen, false, or unauthorized elevator mechanic licenses
Attempting to bypass or circumvent license verification systems
Impersonating another mechanic or using someone else's license information
Creating multiple accounts to abuse the free trial period
Sharing account credentials with unlicensed or unauthorized individuals

3.2 Data Misuse

Using the Service to collect, scrape, or harvest building data for purposes other than legitimate elevator maintenance work
Attempting to access or collect data from other users' accounts
Selling, sharing, or distributing user data obtained through the Service
Using building addresses or equipment information for marketing, solicitation, or unauthorized purposes

3.3 Feature Abuse

Manipulating photo-import features to process non-route related content
Uploading inappropriate, offensive, or illegal images
Using the Service to store or transmit malware, viruses, or harmful code
Attempting to overwhelm or disrupt the Service infrastructure

3.4 System Interference

Attempting to hack, reverse-engineer, or decompile the Service
Probing, scanning, or testing the vulnerability of the Service
Circumventing security features or access controls
Interfering with other users' access to or use of the Service
Launching denial-of-service attacks or similar disruptive activities

3.5 Illegal Activities

Using the Service for any illegal purpose or in violation of any laws
Facilitating fraud, identity theft, or other criminal activities
Violating intellectual property rights of others
Transmitting threatening, harassing, or discriminatory content

4. Professional Standards

Important Professional Reminder:

Elevator Planner is a planning and productivity tool. It does not replace:

Professional judgment and expertise
Regulatory compliance requirements
Safety inspection standards
State and local elevator codes

You are solely responsible for the proper inspection and maintenance of elevators, regardless of the information or schedules managed through the Service.

5. Content Guidelines

5.1 Acceptable Content

Accurate service records and maintenance notes
Photos of route sheets and equipment for legitimate work purposes
Building addresses and equipment information related to your assigned routes
Professional communications with team members

5.2 Prohibited Content

Sexually explicit, pornographic, or inappropriate images
Violent, threatening, or harassing content
Discriminatory content based on race, gender, religion, etc.
Spam, advertisements, or unsolicited promotional material
Personal information of individuals without their consent
Content that violates copyright, trademark, or other intellectual property rights

5.3 Work Records vs Personal Notes

Elevator Planner supports two types of information with different sharing rules:

Work Records (Shared Collaboration Data)

Appropriate for Work Records:

Equipment service dates and maintenance activities performed
Building access information and contact details (if not confidential)
Equipment model numbers, installation dates, configurations
Observable equipment conditions ("noise on roller #3", "oil leak near motor")
Safety concerns that colleagues should know about
Repair history and parts replacements

Think of Work Records as entries in a machine room log book:

They help the next mechanic service the equipment safely
They remain with the building/route for continuity
They contain factual, work-related information

Personal Notes (Private to You Only)

Appropriate for Personal Notes:

Your personal troubleshooting process and hypotheses
Reminders and tasks for yourself
Personal schedules and planning
Unverified suspicions or guesses you're still investigating
Anything you want to keep private

What You Must NEVER Share (Not Even as Work Records)

Do NOT share the following, even in Work Records:

Employer proprietary information (custom procedures, internal software, pricing)
Trade secrets or confidential technical specifications
Information prohibited by your employment agreement or NDA
Confidential client information beyond publicly visible building addresses
Personal information of building tenants or residents

Simple Rule:

If you wouldn't write it in a paper maintenance log that stays in the machine room and can be seen by any mechanic who services the building, don't put it in a Work Record.

6. Account Sharing and Multiple Devices

6.1 Permitted Account Use

One account per licensed mechanic
Access from multiple personal devices (phone, tablet, computer)
Temporary access from work computers or field devices

6.2 Prohibited Account Sharing

Sharing login credentials with coworkers (each mechanic should have their own account)
Using a single account for multiple mechanics
Allowing unlicensed individuals to use licensed features through your account

7. Team and Company Features

7.1 Appropriate Collaboration

Sharing route information when routes are transferred between mechanics
Coordinating schedules within a legitimate work team
Company affiliation for organizational purposes (licensed mechanics only)

7.2 Collaboration Restrictions

Do not use team features to enable unauthorized access to licensed features
Do not create fake Teams or Companies for circumventing restrictions (note: Company names are verified against NY State DOL registry)
Do not share login credentials - each mechanic needs their own account

8. Consequences of Violations

8.1 Warning and Remediation

For minor violations or first offenses, we may issue a warning and request that you correct the violation.

8.2 Account Suspension

Serious or repeated violations may result in temporary suspension of your account while we investigate.

8.3 Account Termination

Severe violations, including but not limited to:

Use of false license information
Attempts to hack or compromise the Service
Illegal activities
Repeated violations after warnings

May result in immediate and permanent termination of your account without refund.

8.4 Legal Action

We reserve the right to report illegal activities to law enforcement and to cooperate with investigations. We may pursue legal action for damages caused by violations of this policy.

9. Reporting Violations

If you become aware of any violations of this Acceptable Use Policy, please report them to:

Email: info@elevatorplanner.com

All reports will be investigated promptly and confidentially.

10. Changes to This Policy

We may update this Acceptable Use Policy from time to time to reflect changes in the Service or legal requirements. We will notify users of significant changes via email or through the Service.

11. Contact Information

If you have questions about this Acceptable Use Policy, please contact us:

Email: info@elevatorplanner.com