Refund Policy

Last Updated: November 2, 2025

1. Overview

At Elevator Planner, we want you to be completely satisfied with our Service. This Refund Policy explains the circumstances under which you may request a refund and how the refund process works.

2. Free Trial Period

All new users receive a 90-day free trial starting from the date of first login after email confirmation. During the trial period:

No credit card required to start trial
Full access to all features
No charges during the 90-day trial period
Even if you subscribe early, first payment occurs only after trial ends (you keep the full 90 days free)
Cancel anytime during trial with no charges

3. Subscription Refunds

3.1 30-Day Money-Back Guarantee

We offer a full refund within 30 days of your first paid subscription charge.

If you are not satisfied with the Service for any reason within 30 days of your initial payment, contact us at info@elevatorplanner.com for a full refund.

3.2 Refunds After 30 Days

After the initial 30-day period, refunds are handled on a case-by-case basis at our discretion. Circumstances that may warrant a refund include:

Technical issues that prevent you from using the Service
Billing errors or duplicate charges
Service downtime exceeding 24 hours

4. Soft Launch Special Pricing

4.1 Lifetime Rate ($4/month)

Users who subscribe during the soft launch period (December 2025 - February 2026) receive a $4/month lifetime rate. This rate is guaranteed for as long as you maintain an active subscription.

Refund Policy for Lifetime Rate Subscribers:

30-day money-back guarantee applies
If you cancel and later resubscribe, you will be charged the current regular rate ($15/month)
Lifetime rate is non-transferable

4.2 Regular Pricing ($15/month)

Starting March 2026, new subscribers will be charged $15/month. The same refund policies apply.

5. Cancellation Policy

5.1 How to Cancel

You may cancel your subscription at any time through:

Your account settings in the application
Email request to info@elevatorplanner.com

5.2 When Cancellation Takes Effect

Cancellation takes effect at the end of your current billing period
You retain access to the Service until the end of the paid period
No partial month refunds (unless within the 30-day guarantee period)

5.3 Account Data After Cancellation

Your account data is retained for 30 days after cancellation
You may reactivate your account within 30 days without losing data
After 30 days, all account data is permanently deleted
You may request a data export before cancellation

6. Refund Processing

6.1 How to Request a Refund

To request a refund, email us at info@elevatorplanner.com with:

Your account email address
Reason for the refund request
Date of original charge

6.2 Refund Timeframe

Refund requests are reviewed and processed within 2-4 business days
Once approved, Stripe™ submits the refund to your bank immediately
Your bank may take up to 5-10 additional business days to process the refund
Total timeframe: Up to 14 business days from initial request

Understanding "Pending" Refunds:

You may see the refund appear as "pending" on your statement before it's fully processed
During the pending period, the funds are visible but not yet available for use
This is normal bank processing and does not indicate a problem with the refund

Important Note:

Some refunds may be processed as a "reversal," meaning the original charge disappears from your statement entirely rather than appearing as a separate credit
This typically happens when the refund is issued shortly after the original charge
If you don't see the refund after 10 business days from our approval, contact your bank for more information

7. Non-Refundable Situations

Refunds will NOT be provided in the following circumstances:

Violation of our Terms of Service or Acceptable Use Policy
Account termination due to fraudulent activity
Use of false license information
Requests made more than 30 days after the subscription charge (unless extenuating circumstances)
User error or failure to utilize the Service

8. Billing Disputes

If you notice an unexpected charge or billing error, please contact us immediately at info@elevatorplanner.com. We will investigate and resolve the issue promptly.

Common billing questions:

Duplicate charges: Full refund for duplicate charges
Forgot to cancel: May be eligible for a prorated refund
Trial expired without notice: May be eligible for a refund if contacted within 7 days

9. Chargebacks

If you initiate a chargeback through your credit card company or bank without first contacting us:

Your account will be immediately suspended pending investigation
We reserve the right to dispute unjustified chargebacks
Repeated chargebacks may result in permanent account termination

Please contact us first! We're happy to work with you to resolve any billing issues without the need for chargebacks.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email.

11. Contact Information

If you have questions about this Refund Policy or need to request a refund, please contact us:

Email: info@elevatorplanner.com

12. Trademarks

Stripe™ is a trademark of Stripe, Inc. Payment processing and refunds are handled through Stripe's secure payment platform.