Privacy Policy

Last Updated: November 2, 2025

1. Introduction

Elevator Planner ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

Account Information: Email address, name, password
Profile Information: Route area, route number, initials, location (city, state, country)
License Information: Elevator mechanic license number, license state (for licensed users)
Company Information: Company affiliation (optional, for licensed users)
Route Data: Building addresses, equipment information, service records, notes

2.2 Information Collected Automatically

Usage Data: Pages visited, features used, time spent in the application
Device Information: Browser type, operating system, device type
IP Address: Collected for security and authentication purposes

3. Third-Party Services

3.1 Google Maps™

We use Google Maps™ API to display building locations and route maps. Google Maps™ is a trademark of Google LLC.

Google may collect:

Your IP address
Device information (browser type, operating system)
Map interaction data (zoom level, pan movements, marker clicks)

Google's use of this data is governed by Google's Privacy Policy.

Important: We do NOT share your route data, building addresses, or service records with Google Maps. Google only sees anonymized map interactions.

3.2 Firebase™ Services (Google LLC)

We use Firebase™, a service provided by Google LLC, for authentication and data storage. Firebase™ is a trademark of Google LLC.

Firebase Authentication:

Processes user authentication exclusively in the United States
Collects: Email address, authentication tokens, IP address
Data transfer: US-based servers with Standard Contractual Clauses (SCCs) for international transfers

Cloud Firestore:

Stores your route data, building information, service records, and user profile
Data location: United States
Encryption: Data encrypted in transit (HTTPS) and at rest

Firebase's data practices are governed by:

3.3 Stripe™

Payment processing is handled by Stripe™, Inc. Stripe™ is a trademark of Stripe, Inc.

Stripe collects:

Payment card information (stored securely by Stripe, NOT by us)
Billing information (name, address)
Transaction history

Stripe's data practices are governed by Stripe's Privacy Policy.

4. Local Storage (Your Device)

IndexedDB and Local Browser Storage

The application stores route information locally on your device using IndexedDB for offline functionality. This data remains on YOUR device and is controlled by YOU.

We only sync this data to our servers when you explicitly save or update your route information. You can clear local data at any time through your browser settings.

5. How We Use Your Information

To provide and maintain the Service
To verify your elevator mechanic license (if applicable)
To process payments and manage subscriptions
To send important service notifications (trial expiration, subscription updates)
To provide customer support
To improve and optimize the Service
To ensure security and prevent fraud

6. Data Sharing and Disclosure

We do NOT sell, rent, or trade your personal information to third parties.

6.1 Work Records vs Personal Notes

Elevator Planner supports two distinct types of information with different sharing rules:

Personal Notes (Never Shared)

Stored only in your account
Never visible to other users
Never shared with Companies or Teams
Deleted when you delete your account

Work Records (Shared with Your Consent)

Shared only when you explicitly create them as "Work Records"
Visible to members of Companies or Teams you join
Remain with the group for service continuity (similar to machine room maintenance logs)
You control what becomes a Work Record vs. a Personal Note

6.2 We share information in the following circumstances:

Work Records You Create: When you explicitly create and share Work Records with your Company or Team members
Service Providers: With Google (Firebase, Maps) and Stripe for essential service functionality
License Verification: Your license number with NY State Department of Labor public records database (verification only)
Legal Requirements: When required by law or to protect our rights and safety

We NEVER share:

Your Personal Notes with anyone
Your account data with your employer
Your route information with third-party marketers
Any data for advertising or tracking purposes

7. Data Transfers

Your information may be processed and stored in the United States. If you are located outside the United States, please be aware that your data will be transferred to, stored, and processed in the United States.

We rely on Standard Contractual Clauses (SCCs) approved by the European Commission for international data transfers where applicable.

8. Data Retention

We retain different types of data for different periods based on their purpose and your control over them.

8.1 Personal Account Data

While Account Active: Email, name, license information, profile settings
After Cancellation: Retained for 30 days, then permanently deleted
Legal Requirements: Payment records retained for 7 years for tax compliance

8.2 Personal Notes (Private Data)

Storage: Stored securely in Cloud Firestore while your account is active
Access: Only YOU can access your Personal Notes
After Cancellation: Permanently deleted within 30 days
User Control: You may delete Personal Notes at any time through the application

8.3 Work Records (Shared Collaboration Data)

When you create Work Records and share them with your Company or Team, these records serve a similar purpose to maintenance logs in machine rooms.

Purpose: Service continuity, safety, and industry standard maintenance documentation
Retention: Work Records remain accessible to your Company/Team group indefinitely
After You Leave: Work Records you contributed remain with the group for service continuity
After Account Deletion: Work Records are de-identified (your name is removed, but the service information remains with timestamp)

Why Work Records Persist:

Work Records function like entries in a building's maintenance log. Just as a mechanic cannot remove their maintenance entries from a machine room log book when they change employers, Work Records remain to ensure service continuity and safety.

This is standard industry practice and serves legitimate regulatory and safety purposes.

8.4 Team Data (Temporary Collaboration)

While Team Exists: Shared data accessible to all Team members
When Team Dissolved: All shared Team data is permanently deleted
Exception: Your Personal Notes related to Team buildings remain with you

8.5 Legal and Regulatory Retention

Payment Records: Retained for 7 years (IRS requirements)
License Verification Logs: Retained for 3 years (audit purposes)
Security Logs: Retained for 90 days (fraud prevention)

9. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Data Portability: Export your route data in a machine-readable format
Opt-Out: Unsubscribe from marketing emails (we send very few)

To exercise these rights, contact us at info@elevatorplanner.com

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

HTTPS encryption for all data in transit
Firestore security rules to prevent unauthorized access
Firebase Authentication with secure token management
Regular security audits and updates

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. No Analytics or Tracking

We value your privacy!

We do NOT use:

Google Analytics
Facebook Pixel
Any third-party tracking or advertising services
Marketing cookies or behavioral tracking

The only data collection is through Google Maps, Firebase, and Stripe as described above, which are essential for the application to function.

12. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a prominent notice in the Service. The "Last Updated" date at the top of this page indicates when the policy was last revised.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@elevatorplanner.com

15. Trademarks

The following trademarks are property of their respective owners:

Google, Google Maps, and Firebase are trademarks of Google LLC
Stripe is a trademark of Stripe, Inc.
Other product and company names mentioned herein may be trademarks of their respective owners